Survey Results (December 2005)

About our site...

Where did you first hear about sudokushop.com?

Search engine	68.18%
Online advert	13.64%
Newspaper advert	9.09%
Word of mouth	9.09%
Discussion Forum	0.00%
Link from Related Site	0.00%
Other	0.00%

How would you rate the overall look, layout and navigation of the sudokushop.com site?

Very good	27.27%
Good	63.64%
Average	4.55%
Poor	0.00%
Very poor	4.55%

How quickly did the site pages load?

Very fast	33.33%
Fast	42.86%
Average	23.81%
Slow	0.00%
Very Slow	0.00%

Were the product descriptions and images adequate?

Yes	90.91%
No	9.09%

About our products and prices...

How extensive did you find the product range at sudokushop.com?

Very extensive	4.55%
Extensive	45.45%
Average	45.45%
Poor	4.55%
Very Poor	0.00%

Was the price, tax (where applicable) and delivery costs of the products clear?

Yes	95.24%
No	4.76%

How would you rate your satisfaction with the goods you received?

Very satisfied	60%
Satisfied	30%
Average	5%
Dissatisfied	0.00%
Very dissatisfied	5%

About our account and checkout processes...

Did you experience any particular problems creating an account?

Yes	0.00%
No	100%

Did you experience any problems during Checkout?

Yes	4.55%
No	90.91%
I can't remember	4.55%

About how we process your order...

Were you kept informed as to the status of your order?

Yes	85.71%
No	4.76%
I can't remember	9.52%

Did your order arrive within stated timescales?

Yes	85.71%
No	14.29%

About our customer service...

If you contacted customer services at any point, how was your enquiry handled?

Very well	9.52%
Well	4.76%
Poorly	0.00%
I had no cause to contact customer services	85.71%

About our reputation...

Would you use sudokushop.com again in the future?

Very likely	40.91%
Likely	22.73%
Possibly	31.82%
Unlikely	0.00%
Very unlikely	4.55%

Would you recommend sudokushop.com to others?

Yes	59.09%
Yes, already have	31.82%
No	9.09%